Programs

Our most popular service is Dial -A- Ride. Services are available for adult residents who are over 60 y/o or over 18 y/o with a qualified disability and are unable to use public transportation.

Dial-A-Ride is designed to assist West Hartford residents, who have difficulty using public transportation, with access to essential services in the area. To qualify, you must be aged 60 y/o or older OR be over 18 y/o and permanently disabled. Any person under 60 years of age seeking membership is required to furnish a physician's statement indicating the nature of the disability and their inability to use public transportation.

Dial-A-Ride is unable to meet all requests for services. Consequently, priority is given to medical and dental appointments to the hospital area of the city of Hartford (Hartford Hospital, St. Francis, Mt. Sinai), UCONN Medical Center in Farmington, Cottage Grove Road and Northwest Drive in Bloomfield, and the Newington Veterans Clinic on Willard Avenue. Our second priority is grocery shopping and once weekly visits to the two senior centers. Transportation for other reasons or other areas may be allowed if scheduling permits.

Due to the high demand for this cost effective service, we encourage individuals with access to other transportation, to use Dial-A-Ride only when other options are not available. This will allow us to serve those with few, if any, alternatives.

Dial-A-Ride is provided through a contractual agreement with CTS Transportation and Safe Transportation. All requests for service by existing members should be made by calling the reservations line directly at 860-561-7444. Requests for membership applications and any concerns, problems or suggestions should be brought to the attention of West Hartford Social Services (860-561-7561) to ensure immediate action.